Terms and Conditions

In compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI-CE), FLYSURF BRAND, SOCIEDAD LIMITADA informs that it is the owner of the trademark Flysurf and the website www.flysurfboards.es. In accordance with the requirement of article 10 of the aforementioned Law, FLYSURF BRAND, SOCIEDAD LIMITADA of the following data.

The owner of this website is FLYSURF BRAND, SOCIEDAD LIMITADA, with CIF B16955460 and registered office at C/ Bronce, 35, Madrid. The company's contact email address is: info@flysurfboards.es

USER AND LIABILITY REGIME

Navigation, access and use of the brand's website Flysurf confers the condition of user, for which they are accepted, from browsing the website www.flysurfboards.es, all the conditions of use established here without prejudice to the application of the corresponding mandatory legal regulations as the case may be.

The website of www.flysurfboards.es provides a wide variety of information, services and data. The user assumes his responsibility for the correct use of the website. This responsibility will extend to:

- The veracity and legality of the information provided by the user in the forms issued by the brand Flysurf for access to certain content or services offered by the website

- The use of information, services and data offered by the brand Flysurf contrary to the provisions of these conditions, the Law, morality, good customs or public order, or that in any other way may involve injury to the rights of third parties or the operation of the website itself

LINK POLICY AND LIABILITY EXEMPTIONS

FLYSURF BRAND, SOCIEDAD LIMITADA, is not responsible for the content of the websites that the user can access through the links established on its website and declares that in no case will it proceed to examine or exercise any type of control over the content. from other web sites. Likewise, it will not guarantee the technical availability, accuracy, veracity, validity or legality of sites outside its property that can be accessed through the links and declares that it has adopted all the necessary measures to avoid any harm to the users of its site. web, that could be derived from browsing its website. Consequently, the brand Flysurf is not responsible, in any case, for any damage that the user may suffer from browsing the Internet.

MODIFICATIONS

FLYSURF BRAND, SOCIEDAD LIMITADA reserves the right to make any changes it deems appropriate, without prior notice, to the content of its website.

Both in relation to the contents of the website, as well as in the conditions of use thereof, or in the general contracting conditions. Said modifications may be made through its website by any means admissible by law and will be mandatory during the time they are published on the web and until they are validly modified by subsequent ones.

DATA PROTECTION

In accordance with the provisions of the current regulations on Protection of Personal Data, we inform you that your data will be incorporated into the data processing system. FLYSURF BRAND, SOCIEDAD LIMITADA, with CIF B16955460 and registered office at C/ Bronce, 35, 28045, Madrid, in order to facilitate, expedite and fulfill the commitments established between both parties. In compliance with current regulations, the data will be kept for the period strictly necessary to comply with the aforementioned precepts.

As long as you do not tell us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have your consent to use it for the aforementioned purposes.

FLYSURF BRAND, SOCIEDAD LIMITADA informs that it will proceed to treat the data in a lawful, loyal, transparent, adequate, pertinent, limited, exact and updated manner. That is why all reasonable measures will be taken so that these are deleted or rectified without delay when they are inaccurate.

In accordance with the rights conferred by the current regulations on data protection, you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the treatment of your personal data as well as the consent given for the treatment of the same, directing your request to the postal address indicated above or to the email info@flysurfboards.es

You can go to the competent Control Authority to present the claim that you consider appropriate.

INTELLECTUAL PROPERTY

FLYSURF BRAND, SOCIEDAD LIMITADA, by itself or as an assignee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained therein (by way of example: images, sound, audio, video, software or texts; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.).

They will therefore be works protected as intellectual property by the Spanish legal system, being applicable to them both the Spanish and community regulations in this field, as well as the international treaties related to the matter and signed by Spain.

All rights reserved. By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making them available, of all or part of the contents of this web page, for commercial purposes, in any support and by any technical means, without the authorization of the brand Flysurf.

The user undertakes to respect the rights of Intellectual and Industrial Property owned by FLYSURF BRAND, LIMITED PARTNERSHIP. You will be able to view the elements of the portal and even print, copy and store them on your computer's hard drive or on any other physical medium as long as it is solely and exclusively for your personal and private use. The user must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the website www.flysurfboards.es

LEGAL ACTIONS, APPLICABLE LEGISLATION AND JURISDICTION

FLYSURF BRAND, SOCIEDAD LIMITADA, also reserves the right to file civil or criminal actions that it deems appropriate for the improper use of its website and content, or for breach of these conditions.

The relationship between the user and the provider will be governed by current regulations and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. FLYSURF BRAND, SOCIEDAD LIMITADA is domiciled in MADRID, Spain.

Social media privacy policy

In compliance with Organic Law 15/1999, of December 13, Protection of Personal Data (LOPD) and Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce ( LSSI-CE), FLYSURF BRAND, SOCIEDAD LIMITADA informs users that it has proceeded to create a profile on the Social Networks Facebook, Instagram, Linkedin and Google +, with the main purpose of advertising its products and services.

Contact FLYSURF BRAND, LIMITED PARTNERSHIP:
B16955460
C/ Bronze, 35, 28045, Madrid.
info@flysurfboards.es
www.flysurfboards.es

The user has a profile in the same Social Network and has decided to join the profiles created by FLYSURF BRAND, SOCIEDAD LIMITADA, thus showing interest in the information that is published on the Internet. By joining our page, you provide your consent for the processing of personal data published in your profile.

The user can access the privacy policies of the Social Network at any time, as well as configure their profile to guarantee their privacy.

FLYSURF BRAND, SOCIEDAD LIMITADA, has access to and treats the user's public information, especially their contact name. These data are only used within the Social Network itself. They are not incorporated into any file.

In relation to the rights of access, rectification, cancellation and opposition, which you have and which can be exercised before the brand Flysurf and its owner, in accordance with the LOPD, must take into account the following nuances:

Access: It will be defined by the functionality of the Social Network and the ability to access information on user profiles.

Rectification: It can only be satisfied in relation to that information that is under the control of the social networks of FlysurfFor example, delete comments posted on the page itself. Normally, this right must be exercised before the Social Network.

Cancellation and/or Opposition: As in the previous case, it can only be satisfied in relation to that information that is under the control of the social networks of Flysurf, for example, stop being attached to the profile.

Flysurf will carry out the following actions:

Access to public profile information.
Publication in the user's profile of all the information already published on the pages of Flysurf.
Send personal and individual messages through the Social Network channels.
Updates to the status of the page that will be published in the user's profile.
The user can always control their connections, remove the content that no longer interests them and restrict who shares their connections, for this they must access their privacy settings.

1 PUBLICATIONS

The user, once joined to the pages of the brand Flysurf, you can post comments, links, images or photographs or any other type of multimedia content supported by the Social Network in the latter. The user, in all cases, must be the owner of the same, enjoy the copyright and intellectual property rights or have the consent of the affected third parties. Any publication on the page, whether text, graphics, photographs, videos, etc., is expressly prohibited. That violate or are likely to violate morality, ethics, good taste or decorum, and/or that infringe, violate or violate intellectual or industrial property rights, the right to image or the Law. In these cases , the brand Flysurf and its owner reserve the right to immediately remove the content, being able to request the permanent blocking of the user.

FLYSURF BRAND, SOCIEDAD LIMITADA will not be responsible for the content that a user has freely published.
The user must keep in mind that his publications will be known by the other users, so he himself is the main responsible for his privacy.

The images that can be published on the page will not be stored in any file by the brand Flysurf, but they will remain on the Social Network.

2 CONTESTS AND PROMOTIONS

The brand Flysurf and its owner FLYSURF BRAND, SOCIEDAD LIMITADA reserves the right to carry out contests and promotions, in which the user linked to its page may participate. The bases of each of them, when the Social Network platform is used for this purpose, will be published on it. Always complying with the LSSI-CE and any other applicable standard.

The Social Network does not sponsor, endorse or administer, in any way, any of our promotions, nor is it associated with any of them.

3 ADVERTISING

The brand Flysurf You will use the Social Network to advertise your products and services, in any case, if you decide to process your contact data to carry out direct commercial prospecting actions, it will always be in compliance with the legal requirements of the LOPD and the LSSI-CE.

Recommending the page to other users will not be considered publicity. Flysurf so that they too can enjoy the promotions or be informed of their activity.

Below we detail the link to the privacy policy of the Social Network:

Facebook: https://www.facebook.com/help/323540651073243/
Instagram: https://instagram.com/about/legal/privacy/
Linkedin: https://www.linkedin.com/company/pompeiibrand/

Shipping and Returns Policies

Enjoy the pleasure of receiving your product on time, without having to insist or wait. Our transport service guarantees shipments to any point on the Peninsula and the Canary Islands in a maximum of 5 business days and in perfect conditions. 

If you need more urgently, it is always possible to contact us and we will try to help as much as possible.

Our shipments are free to any part of the Peninsula and the Canary Islands. If you want us to send your board outside this area, contact us at info@flysurfboards.es and we manage your order.

Shipping and Returns Policies

Shipping and Returns to Spain and Portugal

From Flysurf We guarantee the highest quality in our products. Therefore, if for any reason you are not satisfied with any of them, you have a period of 90 days from when you receive your order to send it back to our warehouse. free and hassle-free.

In which cases can I return a product?

  1. I received the order in bad condition.
  2. I have made the wrong product and I want to change the size/color.
  3. The product is not what I expected and I would like to change it for another or return it.

In order to make the return, you must send us the product in perfect condition and without obvious signs of use. The product must be wrapped in its original packaging, including accessories if applicable. It is very important that you return the product(s) for exchange or return perfectly packaged. In the event that the products are damaged due to inappropriate packaging, we will not accept the return.

Once we receive the merchandise in our warehouses and verify that all the above conditions are met. Flysurf will proceed to refund the amount according to the method of payment made, or if applicable, to send the new product.

If you made the payment by bank transfer, we will ask you for an account number where you can pay the amount.

Note. You will receive a refund of the amount within a maximum period of 10 days from the receipt in our warehouse of the exchange or return product. To make an exchange or return, send us an e-mail to info@flysurfboards.es or call us at +34 686 015 282.

For orders to private customers in which pspecial prices to the customer, returns have a cost of €50. 

Shipping and Returns to the Rest of Europe

For shipments to any European country other than Spain and Portugal, shipments will have an additional cost of €30. 

Thanks to that in Flysurf We guarantee the highest quality in our products, if there is any damage or defect in it, you can return your order free and hassle-free. To do this, you will have to notify the damage to the table on the delivery note of the table and send graphic evidence of the damage to info@flysurfboards.es. 

In case you want to make a return or change the table due to any other reason, the return will have a cost of €50. In order to make this return, you must send us the product in perfect condition and without obvious signs of use. The product must be wrapped in its original packaging, including accessories if applicable. It is very important that you return the product(s) for exchange or return perfectly packaged. In the event that the products are damaged due to inappropriate packaging, we will not accept the return.

Once we receive the merchandise in our warehouses and verify that all the above conditions are met. Flysurf will proceed to refund the amount according to the method of payment made, or if applicable, to send the new product.

If you made the payment by bank transfer, we will ask you for an account number where you can pay the amount.

Note. You will receive a refund of the amount within a maximum period of 10 days from the receipt in our warehouse of the exchange or return product. To make an exchange or return, send us an e-mail to info@flysurfboards.es or call us at +34 686 015 282.

Guarantee

In the event of any damage caused by transport, it is important that you notify the carrier at the time of receipt of the product. Once you have done this, let us know immediately and the return will be made immediately without transport charges for the customer. Both in this case and if the product has manufacturing defects, the customer may recover the amount of the damaged product or receive another product in perfect condition at no additional cost. All returns must include the original receipt, corresponding original labels and original packaging.

Clients Flysurf They benefit from a 2-year warranty for manufacturing defects. Defects or damage due to incorrect use or handling of the material, exposure of the products to environmental conditions expressly contraindicated in our maintenance guide or wear and tear caused by normal use of the same, are not included in this guarantee.3