FAQs

WHAT YOU ASK US THE MOST

We have developed an excellent guide for selecting the right board where we recommend a board according to your weight, surfing experience and physical condition. You can find the guide is located here, and also in the description of each table model. If you still have doubts, write to us via chat or email and we will give you free expert advice.

Within each product page, you have a tab that says “Technical data sheet”. There you can review the measurements and volume of each table.

El VPS fin system It is a system that is characterized by its simplicity, easy installation and safety. It consists of three soft fins and two screws that go through the board and insert into the base of each fin. It offers very good control and stability in the wave, at the same time that they offer security against possible impacts for those more beginners.

El FCS system It consists of three rigid fins, whose bases are inserted into plugs fixed on the board and fixed with two small allen screws. This system is the most common in most surfboards, so these fins will work for practically any other board. In addition, being a universal system, it allows you to equip your Flysurf with other high performance fins. If you intend to achieve a greater degree of control in your surfing, this is your system, which will allow you to perform more powerful maneuvers.

For any of our products, we promise that you will receive them in a maximum of one week. If you have an emergency for any specific reason, contact us and we will try to help you.

All our shipments are free to all points in Spain and Portugal, also including the Canary Islands! If you want us to send any of our products to another area, write to info@flysurfboards.es and we will give you a quote tailored to your needs. For more information, access our area shipping and returns policy.

Of course! In addition, we have our own distribution center on the islands, so you will not have to pay shipping costs or customs and you will receive it in less than a week. If you want to place an order to the Canary Islands, enter is located here.

To make it easier for you, we have developed a small guide how to install the pads. In addition, we have included some templates for the layout of the pads depending on the model to guide you.

Yeah! our technology Flex Fiber, allows to use wax on top of our boards. Even so, with any of our boards a set of non-slip pads is included to put on the board. In this way, you can have your table always impeccable.

In any case, if you feel that you need a little more grip, we recommend that you apply the wax on the pads. In this way, your board will always be spotless and you will avoid a possible deterioration of the board due to exposure to the sun, heat, etc. (something very common in any software).

Our boards are soft boards, they are not hard boards. But thanks to our unique technology Flex Fiber, we can build boards that allow you to surf with the safety and buoyancy of a soft board, but with the sensations of surfing a hard board. Undoubtedly the ideal table before taking the step to hard board.

All our boards come with an accessory bag to make your experience as complete as possible.

  • The bag where the products come is a reusable tote bag, which you can use for your things on a day-to-day basis.
  • Fin set: VPS or FCS, depending on the board you have chosen.
  • Traction Pads: A set of traction pads so you don't have to use wax.
  • booklet Flysurf: An informative booklet made with all our love. Here you will find information about the maintenance of your board, the rules of surfing, other models, etc.
  • Sticker Flysurf: A souvenir sticker so you can take us everywhere. in your van or wherever you want.

BY CATEGORIES 

ABOUT SURFING.

Yeah!. Our boards are specially adapted to learn and progress in your first years of surfing. We have taken into consideration the 3 key factors to develop the perfect surfboard for learning: weight distribution, buoyancy and stability. We know that this is one of the most difficult sports, so we wanted to develop surfboards that allow you to give yourself the time to get up and catch the wave easily and have that fantastic feeling of surfing.

Yes, we know that situation very well. In the first years of surfing, the number of waves you take and the time of your session that you are standing on the board, is not enough to generate rapid and progressive learning. This is usually due to poor board choice (not floating enough or poor weight distribution) and/or poor paddling technique. The tables Flysurf They will allow you to catch more waves with control and spend more time on them. As a result, your body will get used to the sensation of surfing, your senses will sharpen, your posture and balance will improve and consequently your surfing will progress like never before.

Because you will catch more waves with less effort and more confidence. Designs developed by professional shapers, low profile rails straight towards the tail and rounded at the tip will allow you to stay high on the wall of the wave and glide stable and quickly through it, improving your posture and balance. More waves definitely means better surfing and more fun.

We have developed an excellent guide for selecting the right board where we recommend a board according to your weight, surfing experience and physical condition. You can find the guide is located here, and also in the description of each table model.

Both are excellent options to start and progress in surfing, the decision depends mainly on your weight, physical condition and the frequency with which you will practice your surf. For more information write to info@flysurfboards.es with your weight, height and physical condition.

TECHNICAL SPECIFICATIONS.

Yes, you can install the mount for your GoPro on all surfboards without any problem Flysurf.

The main material for the manufacture of our boards is High Density Polyethylene (HDPE+), commercially known as Flex-fiber®, a material that gives unique rigidity to our boards, giving them the characteristic performance and durability of Flysurf.

El VPS fin system It is a system that is characterized by its simplicity, easy installation and safety. It consists of three soft fins and two screws that go through the board and insert into the base of each fin. It offers very good control and stability in the wave, at the same time that they offer security against possible impacts for those more beginners.

El FCS system It consists of three rigid fins, whose bases are inserted into plugs fixed on the board and fixed with two small allen screws. This system is the most common in most surfboards, so these fins will work for practically any other board. In addition, being a universal system, it allows you to equip your Flysurf with other high performance fins. If you intend to achieve a greater degree of control in your surfing, this is your system, which will allow you to perform more powerful maneuvers.

Yes, all our surfboards include a free set of fins, either VPS or FCS system.

We now sell all of our decks with Hex Pads so you don't have to use wax!

Leash and cover are sold separately.

Yes, the upper surface of Flex-fiber® of the boards is smooth and slippery when in contact with water, just like a traditional board. So you must apply some method to ensure traction (apply wax or install our hexagonal pads). In order to cause the least possible impact on the environment, and mainly on the sea, we have decided to include these hexagonal traction pads with all our boards that avoid leaving residues in the sea and that ensure the grip you need on the board.

To increase the life of your board, we recommend reducing the use of wax and using two-piece pads, on the front and back of the board. In our catalog you can find our Integral Pads Flysurf, with which to achieve a greater grip without the use of wax.

SHIPMENTS.

We work with our experienced logistics partner Transair to carry out our shipments throughout the Peninsula (both Spain and Portugal). If you want to place an order and have it shipped to you outside of this area, contact us at info@flysurfboards.es so that we quote your order in a special way.

We ship for free anywhere on the peninsula for orders over €200. If you want us to send your board outside this area, contact us at info@flysurfboards.es and we manage your order.

We have insurance against transport damage that guarantees that you will always receive your board in perfect condition. If not, it is important that you notify the carrier upon receipt and let us know immediately. Once this is done, you will have the option to have the full amount of the damaged product returned to you or to exchange it for another in perfect condition at no additional cost.

Between 24 hours and 5 business days, depending on the destination.

If you buy a table plus its accessories, only the shipment of the table will be charged. If you only buy accessories, shipping will be charged for each of the products.

Of course, we have distributors throughout the country where you can directly purchase your surfboard Flysurf. For more information check the next link. 

HOW TO BUY.

Yes, you can pay with any credit card.

We have distributors throughout the country, you can go directly to the stores to purchase any of the products Flysurf ®. For more information about the location of our surf shops check the next link.

Send us an email telling us about your project at info@flysurfboards.es

We ship surfboards and accessories throughout Spain and a large part of Europe. In addition, since the origin of our boards is based in Chile, we have distribution in America (Chile, USA, Argentina, Brazil and Peru) that you can consult through flyersurf.cl

WARRANTY AND RETURN.

Clients Flysurf Spain benefit from a 1-year warranty for manufacturing defects. Defects or damage due to incorrect use or handling of the material, exposure of the products to environmental conditions expressly contraindicated in our maintenance guide, or wear and tear caused by normal use of the same, are not included in this guarantee.

In the event of any defect caused by transportation or that the product has manufacturing defects, the return is made immediately without transportation charges for the customer. The customer may recover the amount of the damaged product or receive another product in perfect condition at no additional cost.

All returns must include the original receipt, corresponding original labels and original packaging.

If for any reason you are not satisfied with your order, you have a period of one week from when you receive your order to send the product back to Flysurf Spain: Calle Narciso Monturiol, 22. Nave 6, 28341, Madrid.

You must send us the product in perfect condition and in its original packaging, including guarantees, labels and instructions for use if applicable. It is very important that you return the product(s) for exchange or return perfectly packaged. In the event that the products are damaged due to inappropriate packaging, we will not accept the return.

Once we receive the merchandise in our warehouses and verify that all the above conditions are met. Flysurf Spain will accept the return of the product and the amount will be refunded according to the method of payment made, or, where appropriate, the shipment of the new product.

If you made the payment by bank transfer, we will ask you for an account number where you can pay the amount.

Note. You will receive a refund of the amount within a maximum period of 10 days from the receipt in our warehouse of the exchange or return product. To make an exchange or return, send us an e-mail to info@flysurfboards.es or call us at +34 686 015 282 .

Privacy

In compliance with the provisions of the national laws in force on the Organic Law on Data Protection (LoDP), we inform you that the personal data you provide us will be included in an automated file of personal data, created and maintained under the responsibility of Flysurf Spain. The purpose of said file is to facilitate the processing of orders and, in the event that you have expressly authorized us in the corresponding box, also to send you commercial communications about products and services that may be of interest to you (Newsletter).

Intellectual property and copyrights.

Flysurf® Spain, 2019. All rights reserved.

Flexfiber®, 2017. All rights reserved.

All texts are intellectual property of Flysurf Boards, represented by Víctor Antona in Spain.

Flysurf® is a registered trademark in Spain under current intellectual property regulations at the Spanish Patent and Trademark Office.

The copying, reproduction, adaptation, modification, distribution, commercialization, public communication and/or any other action that entails an infringement of current Spanish and/or international regulations on intellectual and/or industrial property, as well as the use of the contents of the website if it is not with the prior express and written authorization of Flysurf Spain or Flyer Surfboards Chile.