Shipping and Returns Policies
Enjoy the pleasure of receiving your product on time. Our transport service guarantees shipments to any point of the Peninsula in 5 working days (max) and ensuring perfect conditions.
We provide free-shipping orders to any part of the Peninsula for any purchase above 200€. If you want us to send your surfboard to any destiny out of this area, contact us at firstname.lastname@example.org and we will manage your order.
In Flysurf we guarantee the highest quality in our products, so if for any reason you are not satisfied with any of our items, you have a period of one week from the moment you receive your order to send the product back completely free of charge.
You must send us the product in perfect conditions and packed in its original packaging, including warranties, labels and instructions for use if applicable. In the event that the products have been damaged due to improper packaging, we will not accept returns.
Once we have received the order in our warehouse and we have verified that all the above conditions have been met, Flysurf will proceed to make the refund or, if applicable, will ship a new product.
Note. You will receive the refund of the amount within a maximum period of 10 days after the receipt of the product in our warehouse. To make an exchange or return, send us an e-mail to email@example.com or call us at +34 686 015 282.
In case of any damage caused during the transportation, it is important that you notify the carrier at the moment of receiving the product. Once you have done this, let us know immediately and we will manage the return without any transport charge for the customer. Both in transport damages and manufacturing defects, the customer can choose either to get back the amount paid for the damaged product or receive another product in perfect conditions without additional costs. All returns must include the original receipt, corresponding original labels and original packaging.
Flysurf customers will count with a 1-year warranty for manufacturing flaws. Defects or damages due to improper use of the material, exposure to contraindicated environmental conditions or wear caused by normal use of the products, are not included in this warranty.