Frequent Questions

ABOUT SURFING.

Of course you can! Our surfboards are specially designed to learn and progress in your first years of learning how to surf. We have taken into consideration the 3 key factors to develop the perfect surfboard for beginners: weight distribution, buoyancy and stability. We know this is one of the most difficult sports to learn, so we wanted to develop surfboards that will allow you to get the time to get up and catch the wave easily and have that fantastic feeling of surfing.

Yes they will, we know that feeling very well. In the first years of surfing, the amount of waves you might take and the total time that you are standing on the board in one session is not enough to generate a fast and progressive learning. This is usually due to a poor board choice (not floating enough or has poor weight distribution) and / or poor paddling technique. Flysurf boards will allow you to catch more waves per session and spend more time on them. As a result, your body will get used to the sensation of surfing, your senses will heighten, your posture and balance will improve and consequently your surfing will progress like never before.

Because they will help you to catch more waves easily  and more confidently. Our designs have been developed by professional shapers, with low profile rails straight towards the tail and rounded on the nose, which will allow you to stay high on the wall of the wave and slide steadily and quickly through it, improving your posture and balance. More waves definitely mean better surfing and more fun.

We have developed an excellent guide for selecting the right board for you according to your weight, surfing experience and physical condition. The guide can be found here, and also in the description of each surfboard model.

Both are excellent options to progress in your surfing, the decision depends mainly on how many time you have surfed in your life, your weight, physical condition and the frequency with which you intend to surfing. For more information write to us at info@flysurfboards.es  or through our Whatsapp chat.

TECHNICAL SPECIFICATIONS

Yes they are. You can easily install the GoPro attachment on any Flysurf.

The main materials used for the manufacture of our boards are Expanded Polystyrene (EPS) and High Density Polyethylene (HDPE +), commercially known as Flex-fiber®, a material that gives a unique rigidity to our boards, giving them their unique performance and durability characteristics.

Those are the two fin systems we use in our boards. The VPS fin stands out by its simplicity and easy installation: three soft fins and two screws (per fin) that go through the board and are inserted into the base of each fin. It offers very good control and stability on the wave, as well as offering safety against potential impacts in the water.

The FCS system is made out of three rigid fins, whose bases are inserted into the plugs fixedly installed on the board. To make sure the fins get perfectly attached to the board, each FCS plug has two small Allen screws. This system is one of the most common in rigid surfboards, so these fins can be used for mostly any surfboard. If high performance is your thing, and you want to achieve a greater level of control in your surfing, you can choose this system, which will allow you to perform more powerful maneuvers.

Yes, all our surfboards include a set of fins as a gift, either VPS or FCS system.

We now sell all of our boards with Grip Pads so you don’t have to use wax!

Leash and surfcover are sold separately.

Yes you can, the Flex-fiber® top surface of the boards is smooth and slippery in contact with water, just like a traditional board. So you must apply something to ensure a proper traction (apply wax or install our hexagonal pads). In order to cause the least possible impact on the environment, and mainly on the sea, we have decided to include with all our boards these hexagonal traction pads that avoid leaving residues in the sea and that ensure you get enough grip on your board.

To increase the lifetime of your board, we recommend reducing the use of wax and using traction pads.

SHIPPING.

We work with our experienced logistic partners to ship to the entire Peninsula (both Spain and Portugal) and the Canary Islands. If you want to make an order to be shipped outside of this area, contact us at info@flysurfboards.es so that we can quote your order specifically for you.

We offer free-shipping orders for any purchase above 200€. If you want us to send your board outside of this area, contact us at info@flysurfboards.es and we can quote your order specifically for you.

We have an insurance for any transport damage that guarantees that you will always receive your board in perfect conditions. Otherwise, it is important that you notify the carrier when receiving your order and then you let us know immediately. Then, you will have the option of getting refunded the full amount of the damaged product or exchanging it for another in perfect conditions without additional costs.

It takes from 24h up to 5 working days (depending on the shipping address).

If you buy a surfboard with one or more accessories, you will only pay the delivery cost of the surfboard. If you buy only accessories, shipping costs will be charged for each of the purchased products.

Of course you can, we have distributors all around Spain and Portugal where you can buy your Flysurf. For more information check the following link.

PURCHASES.

Yes you can, we have available different payment methods for you to choose the one it fits you better.

We have many distributors throughout Spain and Portugal where you can buy directly any of our Flysurf ® products. For more information about the location of our surf shops, check the following link.

We ship surfboards and accessories to Spain, Portugal and most of the European territory. In addition, we have distribution in Chile, so you can ask sending an email to flyersurf.cl.

WARRANTY AND RETURN POLICIES.

Flysurf customers benefit from a 1-year warranty for manufacturing flaws. Defects or damages due to improper use of the material, such as exposure of the products to environmental conditions expressly contraindicated in our maintenance guide or wear caused by normal use are not included in this guarantee.

In case of any defect caused during the transportation or if the product comes with any manufacturing defect, the product will be returned to our warehouse with no costs for the customer. The customer will decide either to get a refund or receiving another product in perfect conditions without additional costs.

If for any reason, you are not satisfied with any of your acquired products, you have a period of one week since the reception of your order to send the product back to Flysurf Spain: Calle Narciso Monturiol, 22. Nave 6, 28341, Madrid.

You must send us the product in perfect conditions and in its original packaging, including warranties, labels and instructions for use if applicable. It is very important that you return the product perfectly packed. In the event that the products are damaged due to improper packaging, we will not accept returns.

Once we have received it in our warehouse and verified that all the mentioned conditions have been met, Flysurf will refund the money of the item or will send a new one.

Note. You will receive your refund within a maximum period of 10 days from the receipt of the product in our warehouse. To make an exchange or a return, please send us an e-mail to info@flysurfboards.es or call us at +34 686 015 282.

Privacy

In compliance with the provisions of current national laws on the Organic Law on Data Protection, we inform that the personal data provided to us will be included in an automated file of personal data, created and maintained under the responsibility of Flysurf. The purpose of this file is to facilitate the processing of orders and, if you have expressly authorized us in the corresponding box, also to send you commercial communications about products and services that may be of interest to you (Newsletter).

 

Intellectual property and copyrights.

Flysurf® Spain, 2019. All rights reserved.

Flexfiber®, 2017. All rights reserved.

All texts are the intellectual property of Flysurf, represented by FLYSURF BRAND SL.

Flysurf® is a registered trademark in Spain under the intellectual property regulations in force at the Spanish Patent and Trademark Office.

The copying, reproduction, adaptation, modification, distribution, commercialization, public communication and / or any other action that violates current Spanish and / or international regulations on intellectual and / or industrial property, as well as the use of the contents of the website if it is not with the express prior written authorization of Flysurf Spain or Flyer Surfboards Chile.